Florence Filter

Customer Terms of Service

Doing business with Florence Filter subjects customers to the following Vendor Terms of Service. A customer is defined as anyone who receives goods and or services from Florence Filter.

Proposals and Price Quotes and Proposals are valid for 30 days unless indicated otherwise. Pricing is based on full cases only and quantities shown. Changes in quantity may affect pricing. Special sizes or items identified with an asterisk are manufactured to your specifications; therefore once in production, they may not be cancelled, returned, or exchanged. They are billed upon completion. Non-stock items may be subject to inbound freight charges. Customers are responsible for paying inbound, outbound and return freight charges if shipped merchandise is refused, returned or rejected.

Policy on Returns, Exchanges, Sales Orders, and Shipments: All returns must first be authorized by the factory and items must have an RMA when received back at Florence Filter. Items marked with an (*) denote special sizes/items and are not returnable; they are manufactured to your specifications and may not be cancelled, returned, or exchanged. A minimum 25% restocking fee will be charged on any returned or refused merchandise. Accepted returns may be exchanged or issued merchandise credit. No returns are accepted after 30-days from the date of invoicing. Minimum sales order is $200.00. Special orders or special sizes are billed upon completion regardless if item(s) have been picked up.  All COD refusals are subject to outbound and return freight charges. Shipping and handling may include service fees, such as inside delivery fees or alternative payment fees. There is a minimum $15.00 charge for each broken case. Credits are valid for one year from posting date.

Late Payment, Interest & Fees: Payment is due within established terms. Payment terms are based on the invoice date. If payment is not made within terms, a late payment fee of $250 will apply. In addition, a finance charge of 1.5% per month (18% annually) will be charged on past due balances.

Non-Payment / Collection Policy: A finance charge of 1.5% per month (18% annually) will be charged on past due balances. All returned checks are subject to a minimum $65.00 fee. The jurisdiction for resolution of any dispute shall be Los Angeles County, California. Should collection proceedings become necessary, a fee of $250.00 will be assessed in addition to small claims filing and serving fees. In the event of a legal dispute between the parties, the prevailing party is entitled to court costs, cost of arbitration, interest from date of demand at current legal maximum rate, and reasonable attorney fees.

Freight: Prices are FOB Source, typically Compton, California; Freight is pre-paid and added to the invoice. Shipments on pallets incur a charge of $15 per pallet and will be indicated at billing as a line item. Accessorial freight charges may apply and are dependent on the carrier used for each shipment. Further inquire with the support team for additional information.

Product Terms:  Florence Filter manufacturing reserves the right to package as it sees most efficient.  Special packaging request may effect pricing. Typical frames have a tolerance of +/- 1/2" in height and width, and a +/- 1/4" in depth. See specific product details for specifications and tolerances.

Packaging per site will incur a minimum pick-n-pack packaging fee of $100 per site.

Returns: All returns must first be authorized by the factory. Items marked with an (*) denote special sizes/items and are not returnable; they are manufactured to your specifications and may not be canceled, returned, or exchanged. A minimum 25% restocking fee will be charged on any returned or refused merchandise. For accepted returns, an exchange may be made or merchandise credit issued. No returns are accepted after 30-days from the date of invoicing.

Minimum order is $100.00. Special orders or special sizes are billed upon completion regardless if item(s) have been picked-up.

Payment and Shipping: Payment is due within the established terms. All COD refusals are subject to inbound and outbound freight charges. Unless otherwise specified, all quotes are billed as FOB Source which incur freight charges that are Pre Paid and Added to the Invoice. Unless stated otherwise, shipping charges are the responsibility of the customer. Shipping and handling may include service fees. Freight charges are due within the invoice terms. Credits are valid for one year.

Expedited Orders:  Rush orders are assessed a minimum $100 fee or 10% whichever is greater.  Expedite requests for priority service with guaranteed delivery dates are assessed 30% rush fees. If FFC is unable to meet these guaranteed times, liability is limited to a refund of the rush fees charged.

Credit Authorization and Terms:  Customer's request for an extension of a line of credit hereby authorize Florence Filter Corporation to verify status of credit references and commercial accounts. Upon extension of a line of credit, customers agree to pay Florence Filter NET-30 from the date of invoicing. The customer shall be responsible for payment of any incurred finance charges derived from delinquent payments. Current finance charges are 18% per annum (1.5% per month) interest on all unpaid balances becoming delinquent after the thirty-day grace period. If collection is necessary, the customer agrees to pay reasonable attorney fees and costs. The authorizing agent undersigned agrees to be personally responsible for any debt incurred by the designated company or corporation.

If purchases are for resale purposes, a completed and signed resale card must be included. According to state laws, we must charge sales tax on all purchases unless we have a resale card on file.

Customers doing business with Florence Filter shall abide by and be governed by the above terms unless stated otherwise on a Florence Filter proposal. 

Vendor Accounts & Setup: Customer's which impose fees for vendor account setup, third party billing, or payment processing; shall have fees passed through as a payment processing fees or as account setup fees. These costs will be billed back to customers on their next available invoice to recoup these costs.